Terms and Conditions

Some terms and conditions
regarding our activity
Please read this
before booking
Thank you!
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BOOKING

The booking of a product is made by paying the advance, ONLY after confirming the availability of the service. The booking is considered firm after the money enter our account.

The fact that you called and were notified of the availability of a service does NOT mean that you have a booking. The fact that you were given an availability in writing, but you did NOT pay the advance does NOT mean that you have a booking.

For a good performance of the booking process, we suggest you always use the written version (the booking form on the site), the continuation of communication with us will always be by email, given that by phone conversations it is possible for divergences of perception to appear. Store all discussions with us for further clarification, if necessary.

Payment of DEPOSIT

Payment of the deposit will be made in our accounts and it may differ as a percentage, depending on the program chosen. The payment methods can be found here: Payment methods

After completing the BOOKING REQUEST form, one of our agents will send you the payment data, according to the chosen method. Payment will be made ONLY after confirming the availability of the chosen service.

STAYS

Booking cancellation/postponement terms

A booking can be postponed at least 60 days before the start of the tourist program and in this case the paid deposit will be taken into account but you will be requested to supplement the deposit with 50% of the remaining payment, in order to reallocate the booking.

Penalties for cancelling/postponing a booking

Loss of 50% of the deposit, for the cancellations made more than 60 days before the start of the stay. In the case of not attending (nos how) a program on the established date, the advance will NOT be refunded and it will NOT be used for a subsequent booking.

Changing the number of persons in a booking

In case of changing the number of persons in a booking, the recalculation of the tariff is made according to the table.

Acceptance in the program of unannounced persons (adults or children) is made within the limits of available places.

Extreme weather conditions

When extreme weather conditions occur before the start of the program, and the GUIDE DECIDES that the program cannot be carried out safely, we will offer similar alternatives or the full return of the deposit.

If extreme weather conditions appear during the stay, and the GUIDE DECIDES that certain parts of the program cannot be carried out safely, we will refund the value of the activities that will no longer be carried out.

ONE DAY TRIPS

Booking cancellation/postponement terms

A booking can be postponed at least 30 days before the start of the tourist program and in this case the paid advance will be taken into account but you will be requested the full payment of the remaining difference.

In case you wish to cancel the booking for personal reasons, the deposit will not be returned.

In the case of not attending a program (nos show) on the established date, the deposit will NOT be refunded and it will NOT be used for a subsequent booking.

Extreme weather conditions

When extreme weather conditions occur before the start of the program, and the GUIDE DECIDES that the program cannot be carried out safely, we will offer similar alternatives or the full return of the deposit.

The smooth running of the programs

  • The embarkation and disembarkation will be carried out only according to the instructions of our staff.
  • The participation in the program will be refused to inebriated persons.
  • Persons having an inappropriate behavior can be excluded from the program, without the obligation of financial returns or compensations.
  • Water protection of electronic equipment (mobile phone, tablet, camera/video, etc.) is the exclusive responsibility of the tourist.
  • Smoking is strictly forbidden on the boat.
  • Wearing life jackets is mandatory during the entire trip.
  • The guide or captain of the boat is directly responsible for your safety. For this reason, his/her instructions are mandatory to follow.
  • Boats and guesthouses are not adapted to people with locomotor disabilities; in order not to put them in a delicate situation we will refuse their participation in the program.

Terms and conditions – children

  • In some cases, we may request the birth certificate of the child, in order to establish his/her age.
  • SUPERVISION of the children, during the whole stay, on the boat, at the guesthouse, during the trips, is entirely the responsibility of the parents.
  • The damages caused by children to the guesthouses/boats, will be borne by their parents or guardians.
  • When making a booking for a stay in the Danube Delta, please study the detailed program carefully and make sure you can take the child/children into this program.
  • The local guesthouses and households do not offer a la carte menu, all participants will enjoy the same menu (based especially on fish). At the time of booking you can opt for the menu without fish (chicken) or vegetarian. Any separate order will be paid without deducing it from the price of the menu included in the package.

OPINIONS section

The OPINIONS section on this site is dedicated ONLY to the people who have made a booking through us and you can write ONLY opinions about the guesthouses or services you have booked on this site. Opinions about other service providers than those on this site will be deleted, we will not keep opinions about other guesthouses than those we work with or for services that are not included/bought through us.

In order to validate the negative opinions about one of the services, we may need, in the case of a complaint, proof of payment or service invoices.

The OPINION section does not necessarily mean a collection of positive opinions, but we encourage you to be as objective as possible in posting, as these opinions mey lead to an increase in the quality of our services.

The texts and photos

All texts and photos on this site are our property or the property of our related services providers, each of them declaring that they are the owners or these texts or photos or that they have the permission to publish them. In case you discover texts or photos that belong to you and you have NOT agreed for them to be published for this purpose, please contact us at: contact@descoperadeltadunarii.ro

Data confidentiality

According to the requirements of Law no. 677/2001 on the Protection of Individuals with Regard to the Processing of Personal Data and the Free Movement of Such Data, amended and completed and of the Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, S.C. Dobrogea Misterioasa SRL., with headquarters in Tulcea, 31 Isaccei street, Tulcea county, undertakes to manage in safe conditions and only for the specified purposes, the personal data you provide us about you, a member of your family or a another person. The purpose of data collection is: the promotion of services and products addressed directly to the clients who are natural persons and the promotion of the offers by means of direct marketing.

All personal data sent through this site are stored under conditions of maximum security.

The personal data of the customers will NOT be used for trading purposes and they will NOT be alienated in any form.

Conciliation terms

In case you consider that one of our collaborators does not respect its assumed commitments or that the service received is not the one indicated on the site at the time of sale, please contact us.

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